Arena Kings Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

1. Information We Collect

When you register and use Arena Kings, we collect the personal information necessary to operate your account and comply with our legal obligations. This includes your full name, date of birth, email address, mobile number, and the details of the payment method you use — such as your GCash or Maya account name and number. During identity verification, we may also collect a copy of a government-issued ID and a selfie for Know Your Customer (KYC) purposes. We collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall experience for Filipino players. We do not collect sensitive personal information beyond what is strictly required for account operation and regulatory compliance.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your Arena Kings account, process deposits and withdrawals, and verify your identity in line with Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Transaction data is used to process your bets, calculate winnings, and maintain accurate financial records as required by law. We may use aggregated, anonymised data to analyse platform performance and improve the features available to players. If you have opted in to receive promotional communications, we may useyour email address or mobile number to send you relevant offers, bonus information, and platform news. You can withdraw your consent to marketing communications at any time by updating your preferences in your account settings or by contacting us directly at [email protected]. We will never use your personal data for purposes that are incompatible with the reasons it was originally collected.

3. Sharing and Disclosure

Arena Kings does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only with trusted service providers who assist us in operating the platform — such as payment processors like GCash and Maya, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance with applicable Philippine data protection law and are prohibited from using it for any other purpose. We may disclose your personal information to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or in connection with an investigation into fraud or illegal activity. In the event that Arena Kings undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance where reasonably practicable. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place.

4. Data Security

Arena Kings takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your Arena Kings account and to keep your login credentials confidential.

5. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations in the Philippines. Financial transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements. Identity verification documents are retained for the period required by our licensing and compliance obligations, after which they are securely deleted or anonymised. If you request the closure of your account, we will retain only the data that we are legally required to keep and will delete or anonymise all other personal information within a reasonable timeframe. You may request confirmation of the specific retention periods that apply to your data by contacting us at [email protected].

6. Your Rights as a Data Subject

As a Filipino player, you have rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact us at [email protected] with your request and sufficient information to verify your identity. We will respond to all valid data subject requests within the timeframes required by applicable law. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Cookies and Tracking

Arena Kings uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with our site. Essential cookies are required for the platform to function correctly — for example, to keep you logged in during a session — and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the experience for Filipino users. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use Arena Kings, you consent to our use of cookies as described in this policy.

8. Contact and Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Arena Kings handles your personal data, please contact our data privacy team at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will work with you to resolve any concerns promptly. Arena Kings may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When material changes are made, we will notify registered players by email or through a notice displayed upon login, and the updated policy will take effect from the date indicated at the top of this page. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. For general platform questions, you can also visit our FAQ page or check the Terms and Conditions.